Refund Policy

At UltraPing, we are committed to providing a fair, transparent, and enjoyable experience for all our members and guests. We understand that occasionally, circumstances may arise where you are not fully satisfied with a service, membership, or event participation. This Refund Policy outlines the terms and conditions under which refunds may be granted.

If you are not satisfied with a purchase or service provided by our club, you must contact us within 7 days of the transaction or event date to request a refund. Requests made beyond this timeframe may not be eligible for consideration.

To process a refund request, we require the following information:

• Full name of the person who made the purchase
• Proof of purchase or transaction ID
• Description of the issue or reason for the refund request

Refunds will be considered in the following situations:

• Technical issues or service disruptions that prevented access to a paid gaming session or event, provided that the issue was not caused by the user's equipment or connection
• Mistaken charges or duplicate payments
• Cancellation of prepaid events or tournaments by the club
• Membership plans charged in error or not used at all, if requested within 7 days

Refunds will not be issued in the following cases:

• Change of mind after accessing or participating in a service or event
• Dissatisfaction with game outcomes, scores, or competition results
• User misconduct or rule violations leading to suspension or ban
• Requests made after 10 days from the original purchase or service date

All refund decisions are made at the sole discretion of the club’s management. In some instances, we may offer alternative resolutions, such as extending membership, issuing store credit, or granting access to a future event at no extra charge.

If a refund is approved, it will be processed to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

For recurring memberships (monthly or yearly), partial refunds are typically not available unless special circumstances apply. To avoid being charged for the next billing cycle, cancellations must be submitted prior to the renewal date.

We value your support and are dedicated to delivering a positive experience at our club. If you have questions or require assistance regarding our refund policy, please speak with a staff member during your next visit. We are always here to help.

Thank you for being a valued member of UltraPing. We look forward to continuing to provide a fun and competitive gaming environment for all.